Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
IT Helpdesk Specialist
Miejsce pracy: woj. świętokrzyskie Nr ref.: KSO/05/HD/2021
Primary Role will be to take hypercare calls. Hypercare calls will focus on responding to customer issues related to the Data Protection control rollouts. While taking calls the expectation is you will use the knowledge base to both answer user questions about the new data controls as well as troubleshoot possible issues and escalate accordingly as necessary.
Also needs the ability to adapt to taking other types of troubleshooting calls using knowledge base for support.
Chat support. Available for chat support if deemed necessary by the regional lead.
Report possible issues related to D.P. controls to your team lead so they can be taken back to the project leaders
As experience is gained taking the calls coming in watch for common issues. The knowledge gained by working the real world scenarios can be used to help improve existing knowledge
Must be proficient in tools commonly used in service desk role such as remoting tools, AD tools, ticketing systems, MS Office applications ect
Must have soft skills such that they can troubleshoot and resolve user issues while providing a high level of customer satisfaction and do so in an efficient manner
Very good English skills
Please include in your application the following consent:I agree to the processing of my personal data provided by me, not mentioned in art. 221 § 1 of the Labor Code, or other specific provisions applicable pursuant to art. 221 § 4 of the Polish Labour Code, in order to recruit by the Administrator - Avenga IT Professionals Sp. z o.o. with registered office in Wrocław, ul. Gwiaździsta 66, 53-413 Wrocław, for the position IT Helpdesk Specialist.