Najnowsze oferty pracy:

  • Pielęgniarka, Położna, Ratownik Medyczny do kwalifikacji i szczepień przeciw covid-19

     CORTEN MEDIC TOMASZ SIKORA
        świętokrzyskie/ Busko Zdrój, Staszów

    kwalifikacje do szczepień COVID-19 (z możliwością kontaktu z lekarzem pod telefonem) wystawianie zaświadczenia o dopuszczeniu do szczepienia informowanie...

    dzisiaj
  • Farmaceuta, diagnosta i fizjoterapeuta do kwalifikacji i szczepień przeciw covid-19

     CORTEN MEDIC TOMASZ SIKORA
        świętokrzyskie/ Staszów, powiat Kielecki, Busko Zdrój

    kwalifikacje do szczepień COVID-19 (z możliwością kontaktu z lekarzem pod telefonem) wystawianie zaświadczenia o dopuszczeniu do szczepienia informowanie...

    dzisiaj
  • Lekarz - Kwalifikacja do Szczepień Stacjonarnie lub Mobilnie

     CORTEN MEDIC TOMASZ SIKORA
        świętokrzyskie/ Staszów, Chrubieszów

    wystawienie zaświadczenia o dopuszczeniu do szczepienia prowadzenie dokumentacji medycznej informowanie pacjenta o przebiegu szczepienia i ewentualnie o...

    dzisiaj
  • Programista MS AX 2012

     Iglotex
        świętokrzyskie/

    (PRACA ZDALNA CAŁA POLSKA) Oferujemy: możliwość pracy zdalnej z dowolnego miejsca w Polsce, stabilne zatrudnienie w formie umowy o pracę lub B2B (dowolna...

    dzisiaj
  • Pielęgniarka, Położna, Ratownik Medyczny do kwalifikacji i szczepień przeciw covid-19

     CORTEN MEDIC TOMASZ SIKORA
        świętokrzyskie/ Busko Zdrój, Staszów

    kwalifikacje do szczepień COVID-19 (z możliwością kontaktu z lekarzem pod telefonem) wystawianie zaświadczenia o dopuszczeniu do szczepienia informowanie...

    dzisiaj
Więcej ofert pracy

Praca

Praca świętokrzyskie  /  Oferty pracy  /  Team Manager with English and German

Praca: Team Manager with English and German


 

Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

 

We are looking for candidates for the position:

 

Team Manager with English and German
Summary of Primary Job Responsibilities:
  • Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved.
  • Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Agents/Advisors in the team, ensuring we attract and retain the very best talent.
  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Agents/Advisors in the team, ensuring return to work and exit interviews are completed.
  • Continually review and monitor work performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall.
  • Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
  • Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Requirements:
  • Minimum 1 year experience on Team Manager position in a Call Centre
  • Fluent German both spoken and written, English B2
  • Strong verbal and written communication skills
  • Good organization/time management skills
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to make fair and consistent judgments and decisions
  • Ability to solve problems and offer suggestions
  • Ability to influence behaviour
  • Effective project management
  • Ability to adhere to all organizational policies and procedures
  • Analytical skills
Functional Competencies:
  • Experience of relevant training and coaching techniques
  • Good listening skills
  • Logical and objective approach to contacts assessment
  • Ability to provide feedback in a positive and supportive manner
  • Able to effectively use Microsoft and Google applications (ie: Word, Excel/Google Sheets, Powerpoint, Outlook etc.)
When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporations privacy policy (available at www.sitel.com).
APLIKUJ TERAZ

Zobacz podobne oferty