Praca: Technical Writer- Professional (Service Now)
Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
Technical Writer- Professional (Service Now)
Miejsce pracy: woj. świętokrzyskie Nr ref.: LP/TRP/ZD/08
As a Knowledge Base Owner/Technical Writer, you will assemble, guide, implement and maintain an effective knowledge base for the program that enables better end user adoption, ultimately benefiting our business and eventually, our patients. You will be collaborating with the various product teams, developers, quality engineers, change agents and various stakeholders to build a content repository that will make our products easier to use.
Plan and implement a knowledge base for the ecosystem in Service Now
Study, outline, write, and edit new and existing content, working closely with various product teams to
understand project and product requirements
Work with internal teams to obtain an in-depth understanding of the product and the documentation
Independently gather information from subject matter experts to develop, organize, and write procedure
manuals, technical specifications, and process documentation
Collaborate with various leads to identify all documentation repositories, revise and edit, and determine the
best solution for data compilation and centralized storage
Produce high-quality documentation by incorporating business context alongside technical details that meets
applicable standards and is appropriate for its intended audience
Maintain and upkeep the repository through every release cycle
Create tutorials to help end-users use a variety of products
Create and maintain the products information architecture within ServiceNow
Bachelor’s degree in Science, Information Systems, or related field.
5+ years of experience in a similar role or context
Good working knowledge of ServiceNow Knowledge Base
Demonstrated experience in managing knowledge base for large transformation programs
Experience preparing end user documents for Salesforce CRM or similar systems
Business domain knowledge for one or more of the following areas: Commercial Excellence, CRM,
Pharma Commercial Operations experience is an added advantage
Lives the spirits of an agile innovative culture with a mindset of servant leadership
Proven ability to quickly learn and understand complex topics
Superior written and verbal communication skills, with a keen eye for detail
Experience working with business stakeholders and vendors to improve user experience: design, UI, and
help refine content and create visuals and diagrams for technical support content
Proven ability to handle multiple topics simultaneously, with an eye for prioritization
Strong interpersonal skills, skilled in facilitation, situational awareness, communications and mentoring
Working knowledge of SDLC and release processes
Passionate about learning, sharing and further developing best practices to achieve greater impact
Strong awareness of geographic, cultural and organisational opportunities, conditions and constraints to
build sound, sustainable and collaborative relationships with stakeholders.
global program, therefore flexibility to attend some meetings (not all) outside “standard” working
hours is needed to be successful.
Additional notes:Preferred Time Zone: EU-CET
Please include in your application the following consent:I agree to the processing of my personal data provided by me, not mentioned in art. 221 § 1 of the Labor Code, or other specific provisions applicable pursuant to art. 221 § 4 of the Polish Labour Code, in order to recruit by the Administrator - Avenga IT Professionals Sp. z o.o. with registered office in Wrocław, ul. Gwiaździsta 66, 53-413 Wrocław, for the position Technical Writer- Professional (Service Now).