Najnowsze oferty pracy:

  • Monter rusztowań

     MULTiSERWIS Sp. z o.o.

    Miejsce pracy: Belgia Na tym stanowisku będziesz odpowiedzialny za: Montaż i demontaż rusztowań...

  • ETL Developer / Data Warehouse Specialist


    Your Tasks Developing and optimizing of data warehouse infrastructures Building, testing, maintaining and documenting ETL processes and data models Securing...

  • Pracownik budowlany


    miejsce pracy: praca w delegacji w kraju i w Niemczech.

  • Analityk kredytowy ds. monitoringu i windykacji

     Powiatowy Urząd Pracy we Włoszczowie
        świętokrzyskie/ Włoszczowa

    Analiza dokumentów finansowych. Wymagania konieczne: Wykształcenie: wyższe (w tym licencjat), ekonomiczne, kierunek: Finanse

  • Zaopatrzeniowiec

     Powiatowy Urząd Pracy w Kielcach
        świętokrzyskie/ Daleszyce

    Wyszukiwanie dobrych cen na produkty oraz dostarczanie do sklepu. Wymagania konieczne: Wykształcenie: zasadnicze zawodowe, brak Uprawnienia: prawo jazdy kat B

Więcej ofert pracy


Praca świętokrzyskie  /  Oferty pracy  /  User Support Specialist

Praca: User Support Specialist

Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
User Support Specialist
Miejsce pracy: woj. świętokrzyskie
Nr ref.: DK/FDA/WAW/10


  • Handling technical and functional incidents related to supported service/application in accordance to Incident Management Guideline throughout all stages of their lifecycle (i.e. proper incident logging, categorization, prioritization, functional or hierarchical escalation, investigation & diagnosis, resolution & recovery, closure).
  • Providing expertise to incident, problem management, change, release and configuration management according to ITSM
  • Maintain GxP systems in validated state, according to Computer Systems Validation (CSV) policy and procedures
  • Collaborate with delivery partners and facilitate cross-functional experts to deliver a particular service where required
  • Proactive identification and communication of technical issues requiring further investigation / analysis by the respective support teams
  • Following best practices regarding maintenance of incidents in SNOW as per Incident Management Guidelines
  • Logging, review and processing all received service requests from appointed clients teams, managers or customers


  • At least 3 years of relevant experience as IT Support Specialist
  • Expert hands-on experience in one or more of the following: Serialization/Track & Trace, Label Management, Traceability, Barcode Tracking, Supply Chain Control
  • Experience in one or more domains: packaging(preferred),manufacturing,supply chain, engineering  in Pharma/life sciences industry
  • Working knowledge of Computer Systems Validation (CSV) and GxP
  • Responsible for providing reliable delivery of IT services based on IT Service Management (ITSM) processes
  • Good knowledge of ITIL, Oracle DB, SQL
  • Experience in Windows Server administration, Active Directory/ServiceNow
Please include in your application the following consent:I agree to the processing of my personal data provided by me, not mentioned in art. 221 § 1 of the Labor Code, or other specific provisions applicable pursuant to art. 221 § 4 of the Polish Labour Code, in order to recruit by the Administrator - Avenga IT Professionals Sp. z o.o. with registered office in Wrocław, ul. Gwiaździsta 66, 53-413 Wrocław, for the position User Support Specialist .

Zobacz podobne oferty